Gift Card Policy
Simple rules for buying, sending and using a Medico Beauty Gift Card
Effective and last updated: 4 August 2026
The short version: A Medico Beauty Gift Card is emailed to you, can be used only at medicobeauty.com and expires three months after the purchase date. It is not cash. Keep the email and code safe.
Quick guide
We email the Gift Card and instructions to the email address supplied with the order.
There is no processing fee.
The Gift Card is valid for three months from the purchase date.
You can spend some of the balance now and the rest later, before it expires.
If the order costs more than the balance, you can pay the difference using another payment method shown at checkout.
You cannot exchange the Gift Card for cash or use it to buy another Gift Card.
Products bought with a Gift Card still have the same cancellation, return and faulty-product rights.
Please remember: The expiry clock starts on the day the Gift Card is bought—not the day it is first opened or used.
BUY OR USE A GIFT CARD AT MEDICOBEAUTY.COM
1. Who we are and what this policy covers
MEDICO BEAUTY LIMITED ("Medico Beauty", "we", "us" or "our") issues Medico Beauty Gift Cards. Our company number is 03779950 and our registered office is 5 Luke Street, London, EC2A 4PX, United Kingdom.
This policy applies to Medico Beauty Gift Cards bought from and used at www.medicobeauty.com. A Medico Beauty Gift Card is prepaid value, not a bank account, credit card, debit card or electronic-money account. It does not earn interest.
Our Squarespace pages explain and promote Medico Beauty. Shopping links send customers to medicobeauty.com, where orders, payments and Gift Cards are managed by Medico Beauty.
2. Buying and receiving a Gift Card
Choose one of the Gift Card amounts offered on the product page and complete payment at checkout. Available amounts may change.
Gift Cards are delivered electronically. We send the Gift Card email and redemption instructions to the email address supplied with the order. No physical card is posted, and no processing fee is added.
The purchaser is responsible for checking that the email address is correct. If the email has not arrived, check the spam or junk folder and then contact us with the order number and purchaser's details. We may ask for information to confirm the order before resending anything.
A Gift Card is activated after the purchase has been accepted and payment has been authorised. We may delay or refuse activation while carrying out reasonable payment, fraud or security checks.
3. Expiry
Important: A Medico Beauty Gift Card expires three months after its purchase date. The current product page states this before purchase.
The Gift Card must be used before the end of that three-month period. Any unused balance normally ends when the Gift Card expires. Opening the email, forwarding the email or using part of the balance does not restart or extend the expiry period.
We may consider an extension in exceptional circumstances, but an extension is not guaranteed. Ask us before the expiry date wherever possible. Nothing in this section removes any right you have under applicable law.
4. How to use a Gift Card
Shop at medicobeauty.com and add eligible products to the basket.
Enter the Gift Card code in the gift-card or discount-code box at checkout.
The available balance will be taken from the order total.
If the balance is not enough, pay the remaining amount using another payment method offered at checkout.
Keep the email until the balance is zero and any return or refund has been completed.
A Gift Card may be used more than once until its balance reaches zero or the Gift Card expires. No cash change is given. The checkout will show whether more than one Gift Card or another offer can be used in the same order.
Gift Cards can be used against product lines sold at medicobeauty.com, subject to availability and any clear restriction shown before purchase. They cannot be used to purchase another Gift Card, transferred for value through an unauthorised resale service or exchanged for cash, except where the law requires otherwise.
5. Discounts, GloPoints and referral programmes
Buying a Gift Card does not qualify for a discount, promotion, GloPoints, customer referral reward or Professional Referral commission unless the relevant offer expressly says that Gift Cards are included.
When a customer later uses a Gift Card to buy eligible products, any discount, GloPoints or referral treatment will be decided under the terms of the relevant programme or promotion. A Gift Card code is a payment code, not a promotional or Professional Referral Code.
If an offer cannot be combined with a Gift Card or another code, the checkout will apply the rules for that offer. Please read the offer terms before placing the order.
6. Changing your mind about a Gift Card
If you bought the Gift Card online and have not used any of it, contact us within 14 days of purchase if you want to cancel. We will cancel the Gift Card and return the price to the original payment method after we confirm that the full balance remains unused.
Our Gift Card product page also displays a 30 Day Money Back Guarantee. For a Gift Card, we apply that guarantee to an unused Gift Card when the purchaser contacts us within 30 days of purchase. This is in addition to, and does not replace, any legal right that applies.
Once any part of the Gift Card has been used, the purchaser cannot normally cancel the Gift Card itself. This does not affect rights relating to a product bought with it, or any other right that cannot lawfully be excluded.
We refund only the original purchaser and normally only to the original payment method. If the Gift Card was sent to someone else, the recipient cannot ask us to pay the purchase price to them.
7. Returning a product bought with a Gift Card
Products paid for with a Gift Card are covered by our normal Delivery & Returns Policy and by your statutory rights. Using a Gift Card does not reduce your right to cancel an eligible online order, return an eligible product or seek a remedy for a faulty, damaged, misdescribed or unsuitable product where the law provides one.
If we approve a refund:
the amount paid with a Gift Card will normally be returned to the same Gift Card, or to a replacement Gift Card if necessary;
the amount paid by card, PayPal or another method will normally be returned to that original payment method; and
a refund to a Gift Card is not paid out as cash, except where the law requires otherwise.
Keep the original Gift Card email and code until any refund has been received and checked. A return or refund does not automatically extend a Gift Card's original expiry date. If the original Gift Card has expired or is close to expiring when a refund is processed, contact us so we can review the circumstances fairly.
For full instructions, read the Delivery & Returns Policy at www.medicobeauty.com/pages/delivery-returns-information.
8. Lost, deleted, stolen or shared codes
Treat the Gift Card code like cash. Anyone who has the code may be able to use the balance. Do not post it online, show it in a public image or send it to a person you do not trust.
If the email is lost or deleted, the purchaser should contact us with proof of purchase. If we can verify the order and unused balance, we may resend the email or cancel and replace the code. We may refuse a request if we cannot safely identify the purchaser or Gift Card.
Tell us promptly if you believe a code has been stolen, copied or used without permission. We will take reasonable steps to investigate and, where possible, protect any remaining balance. We are not responsible for value used before we were told, unless the loss arose from our fault or the law says otherwise.
9. Fraud, mistakes and prohibited use
A Gift Card must not be obtained or used through fraud, deception, an unauthorised payment, unlawful activity or an unauthorised resale scheme. It must not be copied, altered, sold for more than its value or used to mislead another person.
We may pause, cancel or correct a Gift Card where we reasonably believe there is fraud, a chargeback, a duplicated code, a technical error, an incorrect balance or unlawful use. We may ask for proof of purchase, identity or payment before restoring access or issuing a replacement.
We will act reasonably and will not remove legitimate value without a proper reason. Where an innocent purchaser is affected by our error, we will correct the balance or provide an appropriate refund or replacement. Your statutory rights remain unchanged.
10. Website and technical problems
We aim to keep medicobeauty.com and its checkout available, but short interruptions may occur. If a genuine technical problem prevents use close to the expiry date, contact us promptly with the code, screenshots and details of what happened. We will investigate and offer a fair solution where the problem was on our side.
We are not responsible for delays caused by an incorrect email address, a customer's email provider, lost access to an email account, or a device or internet problem outside our reasonable control. We will still try to help after completing appropriate security checks.
11. Changes to this policy
We may update this policy when our service, technology or legal obligations change. The version shown when a Gift Card is purchased normally applies to that Gift Card. We will not make a later change that unfairly removes value already paid for or reduces a consumer right that cannot lawfully be excluded.
12. Law and your rights
This policy forms part of our Website and Sales Terms. It is governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also rely on any mandatory protection provided by the law where you live and may use the courts available to you there.
Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded. If any part is found invalid, the rest will continue to apply as far as the law permits.
13. Contact us
Please include the Gift Card order number, purchaser's name and purchaser's email address. Do not send the full Gift Card code in an ordinary email unless our team asks for it through a secure process.
MEDICO BEAUTY LIMITED
Email: enquiries@medicobeauty.com
Order support: order@medicobeauty.com
Freephone (UK): 0808 258 4000
Phone hours: 9:30am–4:30pm, Monday–Friday, excluding public holidays
Registered office: 5 Luke Street, London, EC2A 4PX, United Kingdom
Company number: 03779950