Website and Sales Terms, Delivery & Returns Policy
Effective 3 August 2026
PART ONE
Website and Sales Terms
Last updated: 3 August 2026
1. About Medico Beauty
This website is operated by MEDICO BEAUTY LIMITED ("Medico Beauty", "we", "us" or "our").
MEDICO BEAUTY LIMITED is registered in England and Wales under company number 03779950. Our registered office is:
MEDICO BEAUTY LIMITED
5 Luke Street
London
EC2A 4PX
United Kingdom
You can contact us at:
General enquiries: enquiries@medicobeauty.com
Order and return enquiries: order@medicobeauty.com
Freephone: 0808 258 4000
Telephone hours: 9:30am to 4:30pm, Monday to Friday, excluding public holidays.
Our registered office is not our returns address. Please follow the return instructions in our Delivery & Returns Policy.
2. Scope of these terms
These terms govern your use of the Medico Beauty Squarespace marketing website, our main online shop at www.medicobeauty.com, our online guides, quizzes, forms and services, and any order placed through a Medico Beauty-operated checkout.
The Squarespace website provides information and links to our main online shop. When you select a Shop, Shop Now, View Product or similar shopping link, you will be directed to www.medicobeauty.com. Squarespace does not process your product order or payment. Your purchase contract is with MEDICO BEAUTY LIMITED.
By using our websites, you agree to these terms. If you purchase products, the following documents may also form part of your agreement with us:
our Delivery & Returns Policy;
our Privacy & Cookie Policy;
our Gift Card Terms, where applicable;
our GloPoints Rewards Programme Terms, where applicable;
our Professional Referral Code Terms, where applicable; and
any product-specific or promotional terms shown before checkout.
If a link takes you to a website or service operated by another business, that business's terms may also apply.
These terms are intended primarily for retail customers purchasing products for personal use. Professional, wholesale and trade customers are subject to separate trade terms, and consumer cancellation rights may not apply to business purchases.
Nothing in these terms affects your statutory rights.
3. Who may use our websites
You must be at least 18 years old and legally capable of entering into a contract to place an order. If you are under 18, you may browse the website only with the permission and involvement of a parent or legal guardian.
You must provide accurate, current and complete information when placing an order, creating an account, completing a form or contacting us.
4. Skincare information and expert guidance
Information provided through our websites, including articles, routines, product recommendations, quizzes, guides and expert advice, is provided for general educational and cosmetic skincare purposes.
It is not medical advice and is not intended to diagnose, treat, cure or prevent a medical condition. Results vary between individuals. Reviews, testimonials, photographs and before-and-after results illustrate individual experiences and do not guarantee that another person will achieve the same result.
Always:
read the product label and ingredient list before use;
follow the manufacturer's directions and warnings;
perform a patch test where recommended;
stop using a product if irritation or an unexpected reaction occurs; and
seek advice from a qualified medical professional if you have a medical skin condition or concerns about a reaction.
If you are pregnant, breastfeeding, taking medication, receiving medical treatment, or have a known allergy or skin condition, consult an appropriate healthcare professional before introducing new active skincare ingredients.
5. Accounts, forms and skin consultations
Some services require you to create an account or provide information about your skin, preferences or skincare routine. You are responsible for:
keeping your login information confidential;
ensuring that the information you provide is accurate;
preventing unauthorised use of your account; and
notifying us if you believe your account has been compromised.
Recommendations produced through an online quiz or form depend on the information you provide. They are general recommendations and are not a medical diagnosis or personalised medical prescription.
We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.
6. Products and product information
We take reasonable care to ensure that product names, descriptions, prices, ingredients, images and availability information are accurate. However:
product packaging may differ from photographs;
colours may appear differently depending on your screen;
manufacturers may update packaging, formulations or ingredient lists;
product dimensions and weights may be approximate; and
availability may change without notice.
Check the label and ingredient list on the product you receive before using it, particularly if you have allergies or sensitivities. Where a material product change affects an order that has not yet been dispatched, we may contact you and offer the choice of proceeding, selecting an alternative or receiving a refund.
Nothing in this section limits your rights where a product is faulty, unsafe, misdescribed or not of satisfactory quality.
7. Placing an order
When you submit an order, you are making an offer to purchase the products in your basket. An order acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.
Unless we tell you otherwise, a contract is formed when we send a dispatch confirmation or dispatch the products.
We may decline or cancel an order before dispatch where:
a product is unavailable;
there is an obvious price or description error;
payment cannot be authorised;
we cannot deliver to the address provided;
we reasonably suspect fraud, unauthorised resale or misuse of a promotion; or
accepting the order would breach a legal or regulatory requirement.
If we cancel an order after taking payment, we will refund the affected amount to the original payment method. Products purchased through our retail website are intended for personal use and not for unauthorised commercial resale.
8. Prices and payment
Prices are shown in the currency selected on the website or at checkout. Where applicable, prices include VAT or equivalent sales tax. Delivery charges and any other applicable charges will be shown before you submit your order.
We may change prices at any time, but a price change will not affect an order we have already accepted. If a product has been listed at an obviously incorrect price, we do not have to supply it at that price. We will contact you before accepting the order and allow you to continue at the correct price or cancel.
Payment must be made using a payment method offered at checkout. Payments may be processed by a third-party payment provider and may be subject to security, authentication and fraud-prevention checks. You confirm that you are authorised to use the payment method supplied.
9. Delivery
Available delivery methods, charges and estimated timescales are displayed at checkout and explained in our Delivery & Returns Policy. Delivery dates are estimates unless we have expressly agreed a guaranteed delivery date.
Check your delivery address carefully. We are not responsible for delays caused by an incorrect or incomplete address supplied by you, although we will try to help resolve the issue.
For consumer orders, responsibility for the products passes to you when they are delivered to you or to a person you have identified to receive them. Ownership passes once we have received payment in full and the products have been delivered.
If a parcel appears damaged, incomplete or has not arrived within the expected timeframe, contact order@medicobeauty.com as soon as reasonably possible.
10. International orders
International delivery availability, charges and tax treatment will be shown at checkout where possible. Depending on the destination and delivery terms, import VAT, customs duties or handling charges may be included at checkout or may be payable to the relevant authority or delivery provider.
Where charges are not included, you are responsible for paying them and complying with import restrictions in the destination country. International orders may be delayed by customs procedures outside our reasonable control.
11. Cancelling a UK online consumer order
If you are a UK consumer purchasing online, you will normally have the right to cancel your order without giving a reason. For most goods, the cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the goods.
If an order is delivered in separate consignments, the period normally ends 14 days after the day on which the final item is received.
To cancel, inform us clearly before the cancellation period expires. You can use the returns process on our website or email order@medicobeauty.com with your name, order number and the products you wish to return. After notifying us, you must normally return the goods within a further 14 days.
12. Exceptions to cancellation rights
The legal right to cancel may not apply to:
sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken;
products made or personalised to your specifications;
products liable to deteriorate or expire rapidly;
digital content supplied immediately after you expressly agreed to the supply and acknowledged that your cancellation right would be lost; or
other goods or services excluded under applicable law.
For hygiene reasons, certain sealed cosmetics or skincare products may not be returnable after their protective seal has been removed where the legal hygiene exception applies. This does not affect your rights if a product is faulty, unsafe, damaged or not as described.
13. Returning unwanted products
Follow the process in our Delivery & Returns Policy before sending a product back. Approved returns should be sent to:
Medico Beauty c/o JAQ Fulfilment
Attention: Chloe
Unit 13 Craigstown Industrial Estate
Craigstown Road
Antrim
Northern Ireland
BT41 2PT
United Kingdom
Do not send returns to our registered office. Include the order number in the parcel and write it clearly on the outside of the package.
Unless our Delivery & Returns Policy states otherwise, you are responsible for the direct cost of returning an unwanted product. Use a tracked service and retain proof of postage.
You may inspect a product in the same way that you reasonably could in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what was necessary to establish the product's nature, characteristics and functioning.
14. Refunds following cancellation
For an eligible cancellation, we will refund the price paid for the returned products and the cost of our least expensive standard delivery option where you paid an outbound delivery charge. If you selected a more expensive delivery service, we are not required to refund the additional cost above our standard delivery option.
We may withhold the refund until we receive the returned products or you provide evidence that they have been sent back, whichever happens first. Refunds will normally be made within 14 days after we receive the goods or satisfactory proof of return and will be made to the original payment method.
Your bank or payment provider may take additional time to credit the refund to your account.
15. Faulty, damaged or incorrect products
Products must be as described, of satisfactory quality and fit for their intended purpose. If a product is faulty, damaged, unsafe, incorrectly supplied or not as described, contact order@medicobeauty.com as soon as possible with your order number, a description of the problem, photographs where helpful, and the batch number where available.
Depending on the circumstances and your legal rights, we may offer a refund, replacement, repair or another appropriate remedy. UK consumers may have a short-term right to reject faulty goods within 30 days, as well as further rights to repair, replacement or refund in other circumstances.
We will pay reasonable return costs where products are confirmed as faulty, damaged or incorrectly supplied. Your statutory rights are not affected by a manufacturer's warranty or goodwill policy.
16. Promotions, discounts and free gifts
Promotions may be subject to eligibility requirements, expiry dates, product exclusions and minimum order values. Unless stated otherwise:
discount codes cannot be exchanged for cash;
only one code may be used per order unless checkout permits otherwise;
codes cannot be applied retrospectively;
selected brands, products or gift cards may be excluded; and
promotions are available while stocks last.
If an order qualifying for a free gift or bundle discount is returned, the free gift may also need to be returned. If it is not returned, we may deduct its stated value from the refund where legally permitted and clearly disclosed in the promotional terms.
We may withdraw or refuse a promotion where we reasonably believe it is being misused. This will not affect an order already accepted unless fraud or an obvious error is involved.
17. Gift cards, GloPoints and referral programmes
Gift cards, GloPoints rewards, customer-to-customer referrals and Professional Referral Codes are governed by their applicable programme terms.
The GloPoints Refer a Friend programme is separate from the Professional Referral Code programme. A Professional Referral Code may link a customer's account to an independent skincare professional who may receive commission on eligible CosMedix purchases. Using a Professional Referral Code does not increase the price paid by the customer.
18. Intellectual property
Our websites and their content, including text, photographs, videos, logos, product selections, routines, guides, designs and software, are owned by or licensed to Medico Beauty and protected by intellectual property laws.
You may access and use the websites for personal, non-commercial purposes. Without our prior written permission, you must not:
copy or republish substantial parts of a website;
reproduce our photographs, designs, guides or branding;
use our content for commercial purposes;
scrape, harvest or systematically extract website data;
modify or create derivative works from our content;
suggest that you or your business are endorsed by Medico Beauty; or
use our trademarks, brand names or logos in a misleading manner.
19. Reviews, photographs and submitted content
If you submit a review, comment or other content for publication, you confirm that it reflects your honest experience, is accurate to the best of your knowledge, does not infringe another person's rights and is not unlawful, defamatory, discriminatory, threatening, malicious or undisclosed advertising.
You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display submitted content for the purposes explained when it was collected. Before-and-after photographs, case studies and content involving health or skin-condition information will be handled under our Privacy & Cookie Policy and any separate consent obtained from you.
We may moderate or remove content that breaches these terms, but we are not obliged to publish every submission.
20. Acceptable use
You must not use our websites:
for an unlawful or fraudulent purpose;
to impersonate another person;
to interfere with website security or operation;
to introduce viruses or other harmful technology;
to gain unauthorised access to an account, server or database;
to collect information about other users without permission; or
in a way that could damage Medico Beauty or another person.
We may restrict access where we reasonably believe these requirements have been breached.
21. Third-party links and services
Our websites may contain links to payment services, social media platforms and other services operated by third parties. A link does not mean that we endorse or control the third party. Third-party services may have their own terms and privacy policies, which you should review before use.
22. Privacy and cookies
Our collection and use of personal information are explained in our Privacy & Cookie Policy. Where required, non-essential cookies and similar technologies will be used only after you have made an appropriate cookie choice. You can change your preferences using the website's cookie settings tool.
23. Website availability and security
We take reasonable steps to keep our websites available and secure, but we do not guarantee that they will always be uninterrupted, error-free or free from harmful components. We may temporarily suspend access for maintenance, updates, security work or circumstances beyond our reasonable control.
You are responsible for using appropriate security software and for protecting your device and account information.
24. Our responsibility to consumers
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for loss or damage that was not foreseeable, was caused by inaccurate information supplied by you, resulted from your failure to follow product instructions or warnings, resulted from product misuse, or could reasonably have been avoided after we contacted you.
We supply consumer products for private use. If you use a product for an unauthorised commercial, business or resale purpose, we are not responsible for business losses such as loss of profit, revenue, opportunity or goodwill.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, breach of statutory consumer rights, or anything else that cannot lawfully be excluded or limited.
25. Events outside our reasonable control
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, natural disasters, industrial action, transport disruption, telecommunications failure, cyber incidents, governmental action or interruption to essential services.
We will take reasonable steps to minimise the effect and contact affected customers where appropriate. If a significant delay affects an order, you may have the right to cancel and receive a refund for products not supplied.
26. Changes to these terms
We may update these terms to reflect changes to our websites or services, legal or regulatory requirements, payment or delivery arrangements, or security practices. The latest version will be published with its effective date.
Changes will not retrospectively alter the terms applying to an order we have already accepted unless required by law or agreed with you.
27. General provisions
If a court finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply. If we delay enforcing a right, that does not mean that we have waived it.
We may transfer our rights and obligations to another organisation provided this does not reduce your rights. You may transfer your rights only where the law permits or where we agree. No person other than you and Medico Beauty has a right to enforce these terms except where applicable law provides otherwise.
28. Governing law and disputes
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you retain the benefit of any mandatory consumer protections that apply in your country of residence.
You may bring legal proceedings in the courts of England and Wales. If you live in Scotland, Northern Ireland or another country whose consumer law permits local proceedings, you may also be able to use your local courts.
We would prefer to resolve concerns directly. Contact us first so we can investigate and try to resolve the matter.
29. Contact and complaints
For questions, cancellations, complaints or assistance, contact:
MEDICO BEAUTY LIMITED
Email: enquiries@medicobeauty.com
Order and return enquiries: order@medicobeauty.com
Freephone: 0808 258 4000
Registered office: 5 Luke Street, London, EC2A 4PX, United Kingdom
Please include your name, contact details and order number where applicable.
PART TWO
Delivery & Returns Policy
Last updated: 3 August 2026
1. About this policy
This Delivery & Returns Policy applies to retail orders placed through www.medicobeauty.com. Our Squarespace marketing website directs customers to medicobeauty.com to complete purchases.
This policy forms part of our Website and Sales Terms. Nothing in it affects your statutory rights.
2. Contacting us about an order
For delivery, cancellation, return, refund or damaged-product enquiries, email order@medicobeauty.com and include your name, order number and the email address used to place the order.
Customer support is normally available from 9:30am to 4:30pm, Monday to Friday, excluding public holidays.
3. Order processing
Orders received before 2:30pm on a working day are normally prepared for dispatch that day, subject to stock availability, payment authorisation and fraud-prevention checks.
Orders received after the cut-off time, at weekends or on UK public holidays will normally be processed on the next working day. Processing may take longer during sales, launches, Christmas and other busy periods.
Working days are Monday to Friday and exclude public holidays in the relevant location.
4. Delivery options and charges
The delivery methods and charges below reflect our standard options. The current charge and estimated timeframe will always be displayed before you submit your order. Where checkout shows a different charge because of a temporary promotion, destination restriction or courier update, the amount shown at checkout will apply.
Destination
Service
Standard charge
Estimated delivery
England, Wales and Scotland (excluding Highlands)
DPD next-working-day courier
£6; free on orders of £45 or more
Normally 1 working day after dispatch
Scottish Highlands and Northern Ireland
Royal Mail Tracked48
£7; free on orders of £45 or more
Normally 2-3 working days after dispatch
Isle of Man
Royal Mail Tracked48
£8
Normally 2-4 working days after dispatch
Channel Islands
Royal Mail Tracked48
£15
Normally 3-5 working days after dispatch
Ireland
DHL Express
£10
Normally up to 3 working days after dispatch
Selected European destinations
DHL Express
From £15
Normally 3-5 working days after dispatch
United Arab Emirates
DHL Express
From £25
Normally 3-5 working days after dispatch
Bahrain, Kuwait, Qatar and Saudi Arabia
DHL Express
From £29
Normally 3-5 working days after dispatch
Saturday delivery may be available to selected UK destinations for an additional charge shown at checkout.
We may change delivery services and charges. Any change will be displayed before the order is submitted and will not affect an order already accepted.
5. Delivery estimates
Delivery times are estimates rather than guarantees unless a guaranteed service is expressly stated. Delays may occur because of severe weather, courier disruption, customs clearance, public holidays, an incorrect address or events outside our reasonable control.
Courier deliveries normally take place on working days. A mobile telephone number should be included with the order so the courier can send delivery updates.
Please use the tracking information supplied by the courier. If an order has not arrived within the expected timeframe, contact order@medicobeauty.com promptly so we can investigate.
6. Missed deliveries and safe places
If nobody is available to receive the parcel, the courier may attempt redelivery, leave it at an authorised safe place, deliver it to a neighbour or take it to a collection point, depending on the service and instructions associated with the address.
If you nominate a safe place, neighbour or collection option, delivery to that location may be treated as delivery to you. Ensure the nominated location is secure and suitable.
Where a parcel is returned to us because it was not collected or delivery could not be completed, we may deduct the reasonable cost of the failed delivery or redelivery from any refund where the failure was caused by the customer and where legally permitted.
7. Risk of loss or damage
For consumer orders, responsibility for the products remains with Medico Beauty until the parcel is delivered to you or to a person or location you have authorised to receive it.
If a parcel is lost or damaged before delivery, contact us and we will investigate with the delivery provider. Depending on the circumstances and your legal rights, we will arrange a replacement or refund.
8. International delivery, VAT and customs
International delivery availability, charges and tax treatment vary by destination and order value. The amount payable to Medico Beauty will be shown at checkout.
Where VAT, customs duties and courier handling charges are included, the order will be described or priced accordingly at checkout. Where these charges are not included, they may be collected from the recipient by the local authority or delivery provider before delivery.
Customers are responsible for checking any local import restrictions. Customs clearance may delay an order and is outside our reasonable control.
9. Cancelling a UK online order
If you are a UK consumer purchasing online, you will normally have a legal right to cancel without giving a reason. For most products, tell us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the products.
After notifying us, return the products within a further 14 days. To cancel, email order@medicobeauty.com with your name, order number and the products being returned.
You do not have to use a particular form, but your cancellation must be clear and sent before the cancellation period expires.
10. Our 30-day UK goodwill return
In addition to statutory rights, we offer UK retail customers a 30-day goodwill return period for eligible unwanted products. The 30-day period runs from the date the order is delivered.
To qualify under this goodwill policy, the product must be unused, unopened, undamaged, in its original product packaging and suitable for resale. Proof of purchase is required.
This voluntary extension does not reduce your statutory rights during the legal cancellation period or where a product is faulty, damaged, unsafe or misdescribed.
Discounted or sale products may be excluded from the voluntary part of the 30-day goodwill policy after the statutory cancellation period has ended. Sale products remain protected by all applicable statutory rights.
11. Products that cannot be returned because you changed your mind
The legal or goodwill right to return may not apply to:
sealed goods that are not suitable for return for health protection or hygiene reasons after the protective seal has been broken;
opened or used cosmetics and skincare products where the hygiene exception applies;
products made or personalised to your specifications;
products liable to deteriorate or expire rapidly;
gift cards that have been used or partially used; and
other products excluded from cancellation by applicable law.
These exclusions do not affect your rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.
12. How to return a product
Email order@medicobeauty.com with your order number, the product you wish to return and the reason for the return. If the product is faulty or damaged, include photographs and the batch number where available.
Wait for our customer services team to confirm the return instructions and whether a prepaid or paid returns label is available.
Pack the products securely, preferably using the original delivery packaging and protective insulation. Include the delivery note or a handwritten note with your order number, name and contact information.
Write the order number clearly on the outside of the parcel and send it using a tracked delivery service. Keep proof of postage until the return and refund have been confirmed.
Returns sent without sufficient identification may take longer to process. Do not send returns to our registered office.
13. Returns address
Medico Beauty c/o JAQ Fulfilment
Attention: Chloe
Unit 13 Craigstown Industrial Estate
Craigstown Road
Antrim
Northern Ireland
BT41 2PT
United Kingdom
14. Return delivery costs
For a UK change-of-mind return, you are responsible for the direct cost of returning the product unless we agree otherwise. Where available, you may use our Royal Mail Tracked48 returns service. A £5 return charge will be deducted from the refund if you select this service.
If you arrange your own return, use a tracked service and retain proof of postage. We are not responsible for a return parcel until it reaches our fulfilment centre, unless the return method was arranged and controlled by us.
We will cover reasonable return costs where a product is faulty, damaged in transit, incorrectly supplied or otherwise fails to comply with your statutory rights.
15. Inspecting returned products
Returned products will be inspected after arrival. You may handle a product only as much as would reasonably be permitted in a shop to establish its nature and characteristics.
We may reduce the refund to reflect a loss in value caused by unnecessary handling, damage, missing packaging or use beyond what was reasonably required to inspect the product, where legally permitted.
A product covered by the health or hygiene exception may not be eligible for a change-of-mind refund after its protective seal has been removed.
16. Refunds
For an eligible statutory cancellation, we will refund the price paid for the returned products and the cost of our least expensive standard outbound delivery option. If you selected a premium or expedited service, the additional amount above the standard delivery cost is not refundable.
For a return accepted only under our voluntary 30-day goodwill policy, the original delivery charge is not normally refunded unless we expressly agree otherwise.
We may withhold the refund until we receive the products or you provide satisfactory evidence that they have been returned, whichever happens first. Refunds will normally be processed within 14 days after that date.
Refunds are issued to the original payment method. Products purchased using a gift card will normally be refunded back to that gift card. Your bank or payment provider may take additional time to credit the refund.
17. Faulty, damaged, missing or incorrect products
If a product arrives damaged, leaking, faulty, missing or incorrect, email order@medicobeauty.com with:
your name and order number;
a description of the problem;
clear photographs of the parcel and product where helpful; and
the batch number printed or embossed on the product, where available.
Please report visible transit damage within 24 hours where possible because this helps us investigate with the courier. Failing to report within 24 hours does not remove your statutory rights.
Do not return a leaking or unsafe product unless we instruct you to do so. For eligible UK returns, we will provide a free return method where the product needs to be inspected.
Depending on the circumstances and your rights, we will arrange a replacement, refund or another appropriate remedy. We will not require you to pay the reasonable return cost of a confirmed faulty, damaged or incorrectly supplied product.
18. International returns
Our voluntary 30-day goodwill return policy applies to UK retail orders only. Customers outside the UK retain any mandatory cancellation, return and faulty-goods rights that apply in their country of residence.
Before sending an international return, contact order@medicobeauty.com for instructions. Do not send an international return without approval. Unless the product is faulty, damaged or incorrectly supplied, international change-of-mind return costs are the customer's responsibility.
We cannot refund customs duties, taxes or courier handling charges paid directly to a local authority or delivery provider. You may need to apply to that authority or provider for reimbursement.
19. Incorrect delivery addresses and undeliverable parcels
Check the delivery address carefully before placing an order. If the order has not yet been dispatched, contact order@medicobeauty.com immediately and we will try to update it.
Once a parcel has entered the delivery network, an address change may not be possible. If an order is returned because the address was incorrect, incomplete, refused or not collected, we may deduct reasonable delivery and return costs before refunding the product value where legally permitted.
If you ask us to resend an undeliverable order, an additional delivery charge may apply and will be confirmed before redelivery.
20. Out-of-stock products
If a product becomes unavailable after you order, we will contact you as soon as reasonably possible. You may choose to wait where a restock date is available, select an alternative where appropriate, or receive a refund for the unavailable product.
If we cannot dispatch the product within a reasonable period, we may cancel and refund the affected part of the order.
21. Complaints and further help
We aim to resolve delivery and return concerns fairly and promptly. Contact:
MEDICO BEAUTY LIMITED
Order and return enquiries: order@medicobeauty.com
General enquiries: enquiries@medicobeauty.com
Freephone: 0808 258 4000
Telephone hours: 9:30am to 4:30pm, Monday to Friday, excluding public holidays.
Please include your full name, contact details and order number so we can investigate efficiently.